11 months ago wife and I bought a new from a dealer CRV, paid for roadside protection, undercover, clear coat and interior protection, and an oil change plan. Received a call that the dealership gave use the wrong CRV the vin number does not match the purchase, that day they sold 3 of the same make, model, style, options and color . This was discovered because we took it in for an 2000 mile oil change and there was no record of the plan via this CRV vin number. The dealer is correcting the insurance problem, CRV Ohio registration, plates. However the CRV we received was not roadside protected, undercovered, clear coated, interior protected and the oil plan was not applied. The CRV has less than 2000 mile over 11 months the dealership is taking care of all this at no charge ( remeber this no charge). But we paid for this ( estimated cost was 800.00 at time of purchases.) They are offering a 75,000 service package or 7 years for our problem ( their mistake) however this service mechanical plan retail at $2800.00. The offer is that they will take the $800.00 that we paid for the undercoating package , apply it to the $2800.00 the dealership will sell this service plan at their cost and add additional funds. This will leave a balance of $613.00 we are asked to pay, if we want it or just take the $800.00.
What to do?
What to do?