I don't rate things very often, but my family had a huge issue with a condo we rented in Myrtle Beach through the website Vrbo and was owned by Elliot Rentals. If I could have given the companies a 0 rating I would have. When we arrived the room was filthy. It had not been touched since the previous guest had checked out. They had done a number on this place, including what looked like a blood stain on the sheets, trash and old food everywhere, even left some of their hair behind in the sink and tub for good measure. We called both companies and they did nothing, other than leave a message with the cleaning company that the room needed cleaned. No one showed. We were forced to find somewhere else to stay, which was no easy feat a few days before Memorial Day weekend. We ended up losing out on the first night of our vacation trying to deal with the mess. Neither the site or the rental company has refunded our money. We stopped the payment on the credit card and the rental company is now challenging that. Worst costumer service I've ever dealt with and for a unit that was not cheap. I left multiple ratings on multiple sites, but honestly I think it's only the second time I've ever rated anything online.