If that's the case maybe those folks that can't comprehend instructions and warnings should hire someone that can.Is it meant to cause 3rd degree burns and skin grafts all for the terrible irresponsibility of trying to put cream and sugar into a coffee she had just gotten at the drive through? If they're going to sell it at a drive through isn't it a reasonable presumption that the customer will be drinking it in a less than stable situation? Did you even bother to look up the facts? What if that 79 year old lady had instead decided to take a sip? Been your Mother? The company had been warned. They refused to listen.
Something corporations are required to have also. And since they are selling products that the average customer cannot possibly unstand all the details of, they have a higher responsibility in that regard.
As for Gorilla Glue lady, I don't think it's as cut-and-dried as you might think. "Glue" is meant to keep things in place. It's a spray. She used it to keep things in place. A little too creative of a solution IMO but we'll see. That's why I think this would have been best handled if the makers turned this into a positive by hiring her to promote the product.